Frequently Asked Questions

TOP Countdown Timer is a Shopify app that helps merchants create urgency-driven countdown timers with built-in A/B testing, animations, and custom shapes. It's the only countdown timer app that lets you test which timer design actually converts better.

Create two timer variants with different designs, copy, or placements. TOP automatically splits your traffic between variants and tracks conversions. When one variant reaches statistical significance, you'll know exactly which design works better.

Four types: Product page timers, announcement bar timers, cart timers, and landing page timers. Each is optimized for its placement context with appropriate sizing, behavior, and display triggers.

Click the 'Install' button to go to the Shopify App Store. Install the app, then open it from your Shopify admin. The setup wizard will guide you through creating your first timer in under 2 minutes.

The free plan includes 1 active timer, up to 2,000 monthly views, real-time data analytics, and free design options. No credit card required. Upgrade anytime to unlock A/B testing, more views, and additional timer types.

A view is counted each time a timer is displayed on a page. If a visitor loads 3 pages with timers, that's 3 views. Monthly views reset at the start of each billing cycle.

TOP Countdown Timer works with all Shopify Online Store 2.0 themes through app blocks. Just add the timer via the Theme Editor — no coding required.

Absolutely. All timer types are fully responsive and optimized for mobile. They adapt to screen size automatically and are touch-friendly.

Contact us through our support page or email. We typically respond within a few hours during business days.